The blazoned 140% increase on electric bill wanes his esteem of Amigo Energy. This happened to Phil back in 2018 and he admits it was due to a lack of communication that he was not aware his Houston electricity price was going up and out of control with Amigo Energy.
Phil, talks about how he had been a customer of Amigo since 2011 and it wasn’t until 2018 that he left. Sounds like a terrible customer to let go of. He would have been a long termer if this issue could have been made right. He encourages others reading his review to not use Amigo Energy anymore as he has chosen to do.
His reasons for why his price went from 9 cents per kWh to 21 cents per kWh are attributed to ineffective communication. He did not get the notices that Amigo said went out that his fixed rate contract was expiring and would move to a month to month variable price.
Phil Created Two Amigo Energy Reviews on Yelp, Both 1 Star
The second review about Amigo Energy explains that the rate went up 140 % in price on him. Many in recent regulated energy markets make the case that in a regulated market energy consumers would never see their electric rate go up 140% in what seems like an indiscriminate manner.
Variable rate formulas for residential energy accounts in Texas do not have to give the exact formula on how an electric provider chooses to lower or raise the rate for its customers.
As far as an electric provider is concerned they could raise your variable off contract rate however much they want and in a slow enough manner to accumulate as much margin as the data shows they can get a way with.
We are not claiming Amigo Energy is slowly raising off contract rates now or necessarily anytime in the past but as a Texas energy consumer it is something we think about. When your electric rate goes up 140% you can’t help but wonder, “what’s the game here?”
The Amigo Energy “score” on this Yelp.com review website is only 1 1/2 stars. Amigo has not been going on the review site to see how they can help resolve some of these customer complaints.
Some energy companies will actually login to Yelp.com and comment back to see how they can help come to a resolution. In other cases I have seen Houston energy companies give out promotional codes to their customers to accomplish the same thing.
With the codes that are given out customers will leave 5 star reviews and also offer their promo code along with a glowing review of the electric company in hopes people will sign up using their code.
I am not sure if the intention by some of these electric companies is to game review sites like this to make their star rating higher but that ends up being what happens.
Check out the Champion Energy reviews issue regarding this issue and ask yourself how does this help give potential customers a clear understanding of how good or bad an electric company is.
What you have with the Amigo Energy Houston review page that Yelp authors is a more honest assessment of what their customers think about the company but it could be that the Champion Energy Houston review page would look the same if they didn’t have these “Spammy” 5 star reviews.
Donny has been writing about the deregulated energy markets since early 2007. His knowledge has helped consumers lower their electricity cost.