Aurora V. says, “Extremely rude customer service!! You sign up (at one rate)….(they)put you down…(at)another…much higher” price.
Aurora, claimed that she was put down at a price that was affordable but she ended up with a much higher price with Amigo Energy. She wrote this Amigo Energy review about 5 months ago.
It’s possible she didn’t understand the electric rate plan with Amigo Energy but it is also likely she was signed up on a different plan.
Clifton G. left a 1 star review of Amigo Energy about 7 months ago and said, “they made a mistake on my bill…(their)systems for payment being down (was the cause)…(he was) assessed a late fee (but it was no fault of his own)”
He was really upset that Amigo Energy sent a threat to disconnect his power if he did not pay the $35 late fee. What was upsetting to him had to do with the fault being on Amigo Energy’s end and nothing he had done as an energy customer of theirs.
Rajesh said,
“They do not charge you based on the EFL.” and left them a 1 star review. The EFL stands for The Electricity Facts Label. Rajesh said that he submitted a complaint with the Public Utility Commission of Texas and was able to get his rate plan issue resolved through the PUCT.
The difference I noticed with this Yelp review profile and the Champion Energy review profile was the much lower star rating and a lack of people posting their promotional code as part of the review.
People had an incentive to rate Champion Energy 5 stars because they had the potential to make money from Champion Energy if people used their promotional code. The promo code gave people $50 off the Champion Energy electric rate plan if they used it.
Promo Codes Incentivize People to Leave False Positive Reviews of Energy Companies
It makes me wonder if Amigo Energy gave out promo codes like Champion Energy if they would have more 5 star reviews to raise their star ranking on Yelp. Obviously the star rating system being used in this way is abusive to the intent of a company rating system like this.
Review and Star Rating System Diminished in Value
As people game these review and star rating systems it diminishes the value these systems offer. I have to fish through comments to find reviews that ring authentic and discount the star ratings if I see false positives especially if they come from promo code posters.
Donny Eisenbach
Donny has been writing about the deregulated energy markets since early 2007. His knowledge has helped consumers lower their electricity cost.
Leave a Reply