Champion Energy Services, are They a Good Electric Company? The best way to approach this question is to look at some customer reviews for Champion Energy Services. I have used Champion Energy many times throughout the years and have been satisfied but I have not used them in some time.
Leave Your Own Authentic Review of Champion Energy on Our Electric Rates Facebook Community
Texas energy companies come and go but Champion Energy has been around now for awhile. Last I knew a guy by the name of Crane bought them and also bought the Houston Astros. As of today the Houston Astro’s are known as the baseball team that just won the 2022 Baseball World Series, so Crane must be sitting on top of the world right now.
Techniques For Learning if a Texas Electric Company is Good
One of my favorite techniques for discovering if an electric company is good or not is by visiting a company review site that offers real reviews.
Some of these review websites that have 50,000 plus customer reviews such as “shopper approved” and others like it are not worth my time.
I go directly to review sites that still show some authentic reviews that are not always super positive. If you see a mix of good and bad comments you are on the right review site and will likely get a general feel of what to expect from Champion Energy Services.
Keep in mind that even the good review sites will have inauthentic reviews. There are incentives for why people will get on a review site and give their electric company a glowing 5 star review.
So check out this review below. It has 5 stars and starts off with a very concise statement that seems a little too promotional and to the point. Consumers are not usually so direct. The “not very mobile friendly” comment seems like a distraction meant to make the comment seem more authentic but in reality who cares that the website is not perfect on the mobile phone when shopping for a cheap Texas electric rate? If I have my eyes set on a cheap rate I will push through a not so perfect mobile experience to get that rate.
If the reviewer was attempting to leave a fake positive review they often will have a side note like this to keep it looking authentic. The person went on to say her electric bill was only $50 a month. My mandatory Oncor pass through electric charges are $44 a month so if she moved to Houston Texas from Arlington Virginia and is only using $6 in electric usage each month then tell me what insulation your using because I need some.
The promo code for Champion Energy at the end kind of gives away the whole reason for the good 5 star Champion Energy review in the first place as she gets paid or credited something if you use her code.
Listen about this 5 star false positive review issue on our podcast episode regarding this: Champion Energy Customer Reviews, Are They Real?
Now we will take a look at a negative review for Champion Energy.
Jay E. is obviously a disgruntled customer. You can tell he likely got on the Yelp review website to rant about his frustration with Champion Energy cutting off his Houston electricity service. Usually power gets cut off because you don’t pay your bills.
I know many times when a bill went unpaid by me it had to do with a credit card expiring and then the company did not give me a notice via text that I needed to update payment information.
When I look into my billing issue further it was usually because I did not give the company approval to text my phone for that particular notice. I usually don’t check letters from my providers if I have auto bill pay setup so any paper notices could be missed.
I am not sure why Jay E. did not get the notices he needed from Champion Energy but it could be related to the scenario that has happened to me in the past. It is also very possible Champion Energy was having some billing issues at the time.
When an electric company buys another provider and moves their customers into their computer system there can be significant billing issues in that process. Again, there is no telling what happened in this situation but at least it is a real review.
Champion Energy Confused With a Different Company
In other reviews on the website people were confusing this company with a water company called Champion and were giving negative reviews. The reviews like this should be removed but it’s easy to see why this review is wrong.
Authentic Champion Energy Reviews
A guy names Zack B. also gave Champion Energy 5 stars and called them the “Best Texas electric company” but then he posted a promotional code for people to use. Here is another false positive review just trying to get paid for people signing up under his code.
Zach B. continued to leave reviews for Champion year after year and month after month that were 5 star reviews and each review contained a promotional code to sign up with Champion. These reviews really skew what people actually think about the company.
You will have to dig around to see truly authentic positive and negative reviews but Yelp will be one of your better review sites to do this even with so many false positives.
Further research and digging only found more 5 star reviews for Champion Energy from people trying to get paid by using a Champion Energy promotional code.
I really wanted to dig and find some middle ground review of Champion Energy that gave a good assessment with pros and cons but the best I came up with was a 1 star review by a guy named, Jeffrey K.
Jeffrey K, gave clarity in his 1 star review that they had a system migration that caused issues in him paying his electric bill in the Round Rock Texas area. If you do not pay your bill your service can get shut-off and of course this can lead to a 1 star review.
Texas electric companies often have to update and migrate their billing systems as they buy other energy companies or get bought by a different electric provider themselves.
The billing system migration issues have always been a problem with virtually every electric company. If a Texas energy company gets bought or buys a company that billing migration is going to lead to some customer service issues almost guaranteed.
My Recommendation Regarding Champion Energy
In my opinion, if the electric rate is a good price with Champion Energy and the only issues were billing system migration issues then you don’t have a lot to worry about.
I would order electric service with Champion Energy based on these not so great reviews just because it tells me enough. I know that the main issues people are having are the billing migration problems.
The billing migration issues are a temporary thing, a hiccup, that gets fixed eventually and things go back to normal. The billing system is likely running smooth by now and so as long as the electric rate is acceptable I would likely be okay ordering electricity service with them as price transparency is most important to me.
The Champion Electric Company reviews were not showing any people saying they ordered at one price and were charged at a different price. This type of review would be very concerning to me and something I have seen with other electric companies in Texas.
Donny has been writing about the deregulated energy markets since early 2007. His knowledge has helped consumers lower their electricity cost.
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