V., Rudy. “Reliant Energy – 176 Reviews – Dallas, TX – Yelp.” Reliant Energy 178 Reviews 1.5 Stars, Yelp.com, 26 Sept. 2026, https://www.yelp.com/biz/reliant-energy-dallas.
A Dallas customer had something negative to say about what the Reliant Energy sales person told him and what he actually got as a rate plan.
In pursuit of the best Dallas electric provider can have you believing stories that may not be all there cracked up to be.
According to a Yelp review a customer was under the impression that his Dallas electric bill would be less than a $100 a month.
The first month wasn’t too bad at $139 so I would be, “okay well it is close”, so I might not be super hot but then it jumped the next month to $289.
I would be thinking I was sold a bill of goods at that point. I don’t know the full story about this but it sounds like a Reliant sales person could have said some things that didn’t line up.
The customer believes that to be the case as he spoke in numbers regarding bill amounts not cents per kilowatt hour.
If the sales person broke it down based on historical usage of the place he was living at they might have given an accurate depiction of the bill amount.
For instance, he may have used space heaters in the winter to cool his house which uses an extremely large amount of electricity.
It’s also possible he was running his air conditioning two degrees colder in the summer than the previous tenant.
I am not sure if he chose a fixed plan or variable as he was thinking bill amounts not fixed or variable rate plans.
All this customer knew was he was explained one thing and got something way different. His expectations were nothing like what he was told and with 3 jobs he likely is just trying to make ends meet.
Hopefully he got the help he needed to pay that bill and get on a Dallas electric rate plan that was clear and delivered as promised.
1 Star Review for Reliant by a Dallas Customer
As I went down through the Dallas Reliant Energy reviews I noticed a common theme. The entire page of the most recent reviews for Reliant were all 1 star reviews except for Rudy’s.
Contrasting Reliant Energy’s review page with the Champion Energy reviews page you will see a stark contrast. Champion has many recent 5 star reviews but there is a catch.
The 5 star reviews left for Champion Energy have people leaving promotional codes for people to use that offer new champion customers $50 off when they sign up using that code.
The promotional code was likely given to each new customer who signs up with Champion Energy to refer friends, family, or whomever to order electric service with Champion Energy.
The issue is that it incentivizes them to get on sites like Yelp and leave 5 star reviews for the sole purpose of making money selling electricity for Champion Energy when people sign up. The new customer gets $50 off but the person leaving the promotional code for new Dallas electric service sign-ups likely gets $50 or more dollars.
Is That Positive Review and High Star Rating Justified by Reliant’s Competitor
Would Champion Energy have 3 1/2 overall stars and 78 reviews on Yelp if they didn’t have so many people commenting with a promotional code? I think it’s obvious none of these 5 star reviews would exist on the Yelp site without this incentive.
Reliant Energy Dallas customers do not appear to be passing out promo codes like the Champion Energy customers or at least their customers haven’t figured out that posting them on a review site could get them some nice electricity bill credits.
Review sites by and large seem to have people gaming the system and those kinks are not worked out yet. In the meantime, spend some time really looking at those Dallas electric company reviews as they are a bit deceptive to the untrained eye.
Donny has been writing about the deregulated energy markets since early 2007. His knowledge has helped consumers lower their electricity cost.