This 1 star review is a fairly typical review from someone who gets upset after their electric service contract rolls over to a variable rate plan.
Every electric company in Texas will roll you over to a unprotected variable rate plan if you do not renew your fixed energy agreement.
There are plans that are by nature variable but have some loose definition of offering the customer the ability to save money and keep your rate low.
It is possible the plan they were on was a variable plan that spiked in price and had nothing to do with coming off a fixed contract onto an unprotected plan.
Since we do not have enough context I will say those prices they were paying for electric service would make most people pretty upset especially if your expectations were that your rate was cheaper than that.
When the customer explained that they switched to a new provider and their electric bill was only $92 it seems more likely they were off contract and signed up on a fixed rate.
The fixed rate with the new electric company saved them a lot of money as off-contract rates are always going to be way too high.
In conclusion, when you get a notice that your electric plan is expiring always go and renew it before the time it expires.
This Reviewer Stated That a Fraudster Opened an Account With Cirro in Texas But She Lives in Alaska
This lady by the name of Naomi keeps up on her credit which is good for everyone to do. She quickly noticed a negative credit ding on her account coming from Cirro Energy.
She called Cirro Energy explaining she lives in Alaska and has not opened an electric service account in Texas. She made clear that this transaction was in fact fraudalent.
Cirro Energy said they would correct the matter but days went by and nothing happened. Naomi called back to find out why nothing had been done and the call center representative did not have the previous conservation with her written down in their system.
This is not even a customer of Cirro Energy’s but the financial transaction is in her name but because of inaction on Cirro Energy’s part Naomi gave them a 1 star review. It’s a frustrating situation and I can see why Naomi went through the trouble of writing a review.
Customer Bill Payment Assistance
This Cirro Energy customer needed help with extension in time so she could save up enough money to pay her electric bill.
She explained that she had small children and needed a little more time but Cirro could not help her.
Jessica explained that Cirro Energy had great prices but were not flexible in helping with an extension to pay her bill. It was scheduled to be cut-off on the 29th of the month and they would not agree to extend it to the 4th.
Jessica only had $110 left to pay but they would not help her with this small amount. I have to defend the electric provider in that these electric companies are not in the business of paying off delinquent accounts.
The call center representatives are there to accept payment for bills or help sign you up for service and not much else. It is unfortunate that they did not inform her that the Department of Health and Human Services can help this lady with her electric bill.
If you find yourself in a pinch paying your basic utilities definitely reach out to DHHS and see if they can set you up on something to help pay your electric bill. If I could offer Cirro Energy any advice it would be to train their reps to offer DHHS information to customers having trouble paying their bill.
It is possible that Cirro Energy did offer this advice but if so the customer left that out of the review. She rated Cirro 2 stars probably because she was happy with the price but lack of bill pay assistance really bothered her.
Donny has been writing about the deregulated energy markets since early 2007. His knowledge has helped consumers lower their electricity cost.